Terms of Service

Welcome to rebeccaawhite.

By accessing this website, purchasing any product or service, booking coaching, downloading resources, or engaging with any content provided by rebeccaawhite, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please discontinue use of this website.

Throughout these Terms, "we," "us," and "our" refer to rebeccaawhite, and "you" refers to any visitor, customer or user of this website.

1. About Us

rebeccaawhite provides transformational coaching, mentoring, digital products, educational resources, workshops and personal development services designed to support confidence, self-leadership, mindset, personal growth and lasting life change.

All services are intended for educational and personal development purposes.

2. Eligibility

By using this website or purchasing any products or services, you confirm that:

  • You are at least 18 years of age.

  • The information you provide is accurate, complete and current.

  • You have the legal capacity to enter into a binding agreement.

3. Coaching Services

Coaching is designed to support your personal growth, self-awareness, accountability and personal development.

Coaching is not therapy, counselling, psychotherapy, psychiatric care, medical treatment or crisis intervention.

By purchasing coaching services, you acknowledge that:

  • You remain fully responsible for your own choices, actions and decisions.

  • Coaching outcomes cannot be guaranteed.

  • Results depend upon your commitment, participation and willingness to implement what is discussed.

  • You are responsible for seeking appropriate professional support where required.

If you are experiencing a mental health crisis or require urgent medical assistance, you should contact an appropriately qualified healthcare professional or emergency services immediately.

4. Health Disclaimer

All information provided through coaching sessions, workshops, courses, emails, newsletters, social media, downloads and this website is intended solely for educational and personal development purposes.

Nothing provided should be interpreted as medical, psychological, psychiatric, therapeutic, legal or financial advice.

You should always seek independent professional advice regarding your individual circumstances.

5. Digital Products

Digital products purchased through this website are licensed for your personal, non-commercial use only.

Due to the immediate access provided, digital products are non-refundable except where required by applicable UK consumer law.

You may not:

  • Share purchased files.

  • Resell or redistribute any products.

  • Upload materials to file-sharing platforms.

  • Copy, reproduce or modify our content.

  • Claim any materials as your own.

  • Use our intellectual property without prior written permission.

6. Bookings

Appointments are confirmed once payment has been successfully received.

You are responsible for attending your appointment at the agreed date and time.

For online coaching sessions, you are responsible for ensuring you have a suitable internet connection and private environment.

Late arrival may result in a shortened session to avoid impacting subsequent appointments.

7. Cancellation & Rescheduling

Unless otherwise stated within your Coaching Agreement:

  • A minimum of 72 hours' notice is required to reschedule an appointment.

  • Appointments cancelled with less than 72 hours' notice may be forfeited.

  • Missed appointments are non-refundable.

  • Repeated cancellations, no-shows or failure to engage may result in future bookings being declined.

8. Payments

All prices are displayed in Pounds Sterling (GBP).

Payment must be received before services are delivered unless an alternative payment arrangement has been agreed in writing.

Failure to maintain agreed payments may result in suspension or cancellation of coaching services.

9. Refund Policy

Unless otherwise required under UK consumer legislation:

  • Coaching sessions are non-refundable.

  • Coaching programmes are non-refundable.

  • Workshops are non-refundable.

  • Memberships are non-refundable.

  • Digital products are non-refundable once accessed.

Refunds will only be provided where legally required or at the sole discretion of rebeccaawhite.

10. Intellectual Property

All content available through this website remains the intellectual property of rebeccaawhite, including but not limited to:

  • Coaching frameworks

  • Workbooks

  • Journals

  • Digital downloads

  • PDFs

  • Videos

  • Audio recordings

  • Written content

  • Branding

  • Logos

  • Website copy

  • Images

  • Graphics

  • Programmes

  • Educational resources

No content may be copied, reproduced, distributed, sold, modified, republished or used commercially without prior written permission.

11. Acceptable Use

You agree not to:

  • Use this website for unlawful purposes.

  • Attempt unauthorised access to our systems.

  • Misuse, copy or reproduce our content.

  • Harass, threaten or abuse rebeccaawhite or members of our community.

  • Interfere with the operation or security of this website.

We reserve the right to suspend or permanently restrict access where these Terms are breached.

12. Community Standards

Where coaching includes memberships, communities, workshops or group programmes, participants are expected to contribute respectfully.

Bullying, discrimination, harassment, intimidation, abusive language or behaviour that negatively impacts others will not be tolerated.

rebeccaawhite reserves the right to remove participants from any programme or community without refund where these standards are breached.

13. Testimonials

Testimonials displayed on this website reflect genuine client experiences.

Individual results will vary depending on each client's circumstances, effort and commitment.

Testimonials should never be interpreted as a guarantee of future results.

14. Third-Party Websites

This website may contain links to third-party websites for your convenience.

rebeccaawhite accepts no responsibility for the content, availability, policies or practices of external websites.

Accessing third-party websites is entirely at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law, rebeccaawhite shall not be liable for:

  • Indirect or consequential loss.

  • Loss of income, profits or business opportunities.

  • Decisions made following coaching or use of educational resources.

  • Temporary interruption of website services.

  • Circumstances beyond our reasonable control.

Nothing within these Terms excludes liability where such exclusion is prohibited under the laws of England and Wales.

16. Privacy

Your personal information is collected, stored and processed in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your information as described within that policy.

17. Changes to These Terms

rebeccaawhite reserves the right to update or amend these Terms of Service at any time.

The latest version will always be published on this website.

Your continued use of this website following any changes constitutes your acceptance of the updated Terms.

Contact

If you have any questions regarding these

Terms of Service, please contact

rebeccaawhite before purchasing or

using any products or services offered through this website.

REBECCA WHITE GRAPHIC DESIGN TERMS OF SERVICE

These Terms of Service apply to all graphic design services and packages offered by Rebecca White, including those advertised on my website, social media or agreed through a written quote or proposal.

The package description and your booking confirmation specify what is included, the price, payment schedule, revisions and estimated delivery times. These form part of our agreement alongside these terms.

1. Your booking and chosen package

Before work begins, we will confirm your chosen service or package and any specific requirements in writing.

Your booking is confirmed once you have accepted these terms and made any agreed initial payment.

Additional designs, services or support outside your chosen package must be agreed separately. Changes to website packages or prices will not change an existing booking unless we both agree in writing.

2. Payment

Payments are due on the dates stated in your quote, booking confirmation or invoice.

Any separate charge for releasing images without watermarks will be explained and agreed before booking.

Final files and permission to use them are provided once the relevant agreed payments have cleared, unless we agree otherwise in writing.

If payment is overdue, I may pause work after giving written notice. This may affect delivery dates.

3. Your content and instructions

Please provide the wording, photographs, logos, brand details and instructions needed for your project.

You confirm that you have permission to use the materials you supply and to allow me to use them for your project. Please identify any restrictions, confidentiality requirements or permissions needed before work begins.

Changes to your instructions after work begins may affect the price or delivery date. Any changes will be agreed before I proceed.

4. Revisions and approval

Your package description or quote will state how many revision rounds are included. Please send feedback together in one clear message for each round.

A new concept, substantial change of direction or additional design may fall outside the original scope. Any extra charges will be agreed before I proceed.

Please check names, dates, prices, spelling and other details before approving a design.

Corrections requested after approval may cost extra where the error was in your supplied content or the request changes the agreed brief. I will correct my own errors without charge.

5. Delivery and files

Delivery dates depend on receiving the required content, feedback and payments on time.

If either of us causes a delay, we will discuss a revised schedule. I will let you know promptly if I cannot meet an agreed deadline.

Final file formats will be stated in your package description or quote. Editable files, templates and source files are included only where expressly agreed.

6. Watermarks and image release

Drafts and previews may carry a watermark to protect my work. Unless I give written permission, watermarked previews are for review only and must not be published or used commercially.

If your agreed package permits you to publish watermarked images, the watermark must remain visible and unchanged.

You must not remove, hide, crop out, cover or alter a watermark without my written permission. This includes using AI, websites that remove watermarks, editing apps or asking someone else to remove it.

Payment for a watermarked version does not authorise you to remove the watermark yourself.

Where your package includes unwatermarked files, I will supply them once the agreed release conditions are met. Any separate release fee must be agreed before booking.

7. AI and unauthorised reproduction

You must not upload watermarked previews or unreleased designs to an AI tool to remove branding, recreate the design or obtain a usable replacement that bypasses payment or agreed release conditions.

You must not ask another person or service to do this on your behalf.

Removing a watermark or recreating a preview does not grant permission to use the underlying work.

Any permitted AI editing of delivered files remains subject to your agreed licence and the rights attached to materials belonging to others.

8. Ownership and permitted use

Unless a written agreement says otherwise, I retain the copyright I own in my original design work.

After full payment, you receive permission to use the approved final designs for the purposes agreed in your package or quote, such as your business social media, website or marketing.

Resale, redistribution as templates, sublicensing or use for another business requires a separate written agreement. Copyright transfer or exclusive rights must also be agreed in writing.

Materials supplied by you remain the property of their respective owners. Stock assets, fonts and elements created with AI assistance may carry separate licence conditions, which I will explain where relevant.

9. Permission to share your designs

By accepting these terms, you give me permission to share the completed designs I create for you on my social media, website, portfolio and promotional materials to showcase my work, subject to any restrictions we agree in writing.

This may include displaying your business name, logo and branding as they appear within the completed designs.

You confirm that you can grant this permission for the business materials you supply and will identify any restrictions imposed by other rights holders before work begins.

Please tell me before work begins if any designs need to remain private or unpublished until a particular date, so we can agree this in writing.

This permission does not include private messages, confidential information or personal images and details that require separate consent. I will obtain separate permission where needed.

10. Monthly and ongoing packages

For monthly or ongoing packages, we will confirm the payment frequency, deliverables, any minimum term, renewal arrangements and cancellation notice before booking.

Your package covers the agreed quantity of designs and support. Additional work must be agreed separately.

Whether unused designs, revisions or support carry forward will be stated in your booking confirmation.

Any proposed change to the price or scope of an ongoing package will be communicated in advance and agreed in writing before taking effect.

11. Cancellation and payment for completed work

Please contact me in writing if you wish to cancel.

If you cancel after work has begun, you must pay for the time spent and images or designs already created, at the rates agreed before booking, subject to your statutory rights.

Cancelling does not remove your obligation to pay for work properly completed. Charges will not count the same work twice where time is already included in image or design fees.

Any cancellation charge will reflect work completed and reasonable, unavoidable costs already incurred. The total will not exceed the agreed project price.

Payments already made will be credited against the total. Any outstanding balance will be invoiced, and any remaining prepaid balance will be refunded.

Cancellation does not grant permission to use unpaid or unreleased designs.

12. Consumer cancellation and refund rights

Where consumer cancellation rights apply to a service booked online or at a distance, you will generally have 14 days from entering the contract to cancel.

If you expressly request work to start during that period, a proportionate charge may apply if you cancel.

The right to cancel a fully completed service ends only where you have expressly consented to early performance and acknowledged that your cancellation right will be lost on completion.

For separately supplied digital products, sales are final once supply begins only where you have expressly agreed to immediate supply and acknowledged the loss of your cancellation right. This does not remove your rights concerning faulty or misdescribed content.

Nothing in these terms excludes or limits your statutory rights.

13. Concerns and unauthorised use

If something is wrong with your order, please contact me so we can discuss a fair resolution. I will provide services with reasonable care and skill.

If a watermark is removed or a design is used without permission, I may request removal of the unauthorised version and pause affected work while we resolve the issue.

For a serious or unresolved breach, I may end the affected agreement with written reasons and seek remedies available under applicable law. No automatic penalty applies.

14. Acceptance and changes

These terms will be provided before you book. Please confirm acceptance in writing or through the acceptance step at checkout.

Any changes to an existing booking, including prices, package contents, usage rights or these terms, must be agreed by both of us in writing.